Delivery / Returns

We always aim to dispatch within 2 workings days.  This may be delayed over Bank Holidays. However, we will always try and get your order to you as quickly as possible.  

For delivery we estimate your order will be with between 3 to 5 working days after leaving us.  We use Royal Mail & Courier services to bring you the best service and pricing and cannot be held responsible for any delays or loss in transit though we will always try and rectify any problem as fast as we can.

Postage is £3.99 to UK Mainland destinations for orders up to £49.99.
Orders of £50.00 and over are free of charge. 
Delivery to the EU and Worldwide destinations can be arranged but please contact us for a quotation.
 
Please note there may be an additional delivery charge based on non-mainland UK locations and in the instances of non-stock items being delivered (such as bulky & heavy goods).  In the event that your order incurs additional charges, you will be contacted at the point your Order is being processed.


Returns & Exchanges 

We hope youíre delighted with your purchase but we understand that sometimes things arenít quite as expected.  If you would like to return or exchange the product for any reason we offer a no-fuss returns and exchanges policy. 

Please contact us informing us that you would like a refund and return the item within 14 days of receipt unused (and animal hair free!) in its original condition with all packaging intact.  If the item is not deemed to be re-saleable  we reserve the right to deduct an amount from the funds we refund you or request further funds should you wish to exchange the item.  If exchanging an item please also send the details of what you would like to exchange it for. When we receive it back we will arrange either an exchange or refund (please note that we do not refund the postage charge for returning an item, but we do send exchanges to you free of charge). Itís as easy as that! 

If you have any queries regarding your return or exchange either drop us a line at info@reining-cats-and-dogs.co.uk 

UNFORTUNATELY WE ARE UNABLE TO ACCEPT RETURNS ON ANY ITEMS PURCHASED IN OUR SALE UNLESS THEY ARE FAULTY AND ARE UNABLE TO ACCEPT RETURNS ON ANY TREATS OR FOOD PRODUCTS

Please send returns to:-  
Reining Cats and Dogs  
5 Hanover Road  
Scarborough  
North Yorkshire  
YO11 1LS

It is recommended that you obtain Proof of Postage or post Recorded Delivery.  The returned item is your responsibility until it is received by us and we will NOT be liable for returns that do not reach us.  
 
If an item is faulty please contact us explaining the problem and return the item within 14 days of its receipt.  A full refund will be given or an exchange made providing the item is in stock. 
This does not apply to any personalised items that are made to order as once they are received by you returns are not permitted unless the item is faulty.
 
PLEASE ENSURE YOU MEASURE YOUR PET ACCURATELY PRIOR TO PLACING YOUR ORDER TO ENSURE YOU RECEIVE THE CORRECTLY SIZED ITEM FOR YOU AND YOUR PET'S NEEDS.